Frequently Asked Questions

We are a community group dedicated to simplifying the process of neighbourly giving. We understand that listing multiple items online and coordinating pick-ups can be a hassle. That's why we're here to bridge the gap and make the act of giving easier and more accessible. Through our platform, we facilitate donations between neighbours, ensuring that those in need can access essential items without the usual complexities. Additionally, we offer a low-priced online thrift shop, specifically tailored to serve low-income communities. Our mission is to foster a sense of community, reduce waste, and provide affordable options for those facing financial constraints. Join us in making a positive impact in your neighborhood and beyond.

Our organization's journey began with a small yet profound idea, born out of the challenges faced by our community members. We recognized the time-consuming nature of listing numerous items on Facebook groups and the hassles of coordinating pick-ups, often leading to frustrations when neighbors didn't show up or canceled last-minute. It struck us: why not create a solution that simplifies this process and fosters genuine connections among neighbors, rather than a mere transactional exchange? With that vision in mind, we decided to host our first-ever free garage sale event, where individuals could donate their items all in one place and, more importantly, connect with their neighbors. Little did we know that this small idea would generate an overwhelmingly positive response. The community's enthusiasm was contagious, and soon, multiple people were eagerly asking when the next event would be. What began as a small idea blossomed into a grand gesture of community support and connection. We realized that by coming together and embracing the spirit of giving, we could make a significant impact in our neighborhoods. This transformative experience laid the foundation for our organization, and we've been dedicated to fostering connections and making a positive difference ever since. Thank you for being a part of our journey!

At the heart of our organization, we hold dear a set of core values that define who we are and guide our every action. These values include honesty, which forms the foundation of our interactions and communications with our community. Transparency is essential to us; we believe in openness and accountability in all that we do. Inclusivity is a fundamental principle, ensuring that everyone is welcome, valued, and respected, regardless of their background or circumstances. Kindness is woven into our approach, driving us to treat one another with compassion and empathy. However, the cornerstone of our organization's mission is the act of giving. We believe that by giving back to our community, we can create positive change, strengthen bonds, and uplift those in need. These core values not only shape our organization's culture but also drive us to make a meaningful impact in the lives of our neighbours. Thank you for sharing in these values and joining us in our mission to create a better, more connected community.

Our non-profit organization is rooted in the vibrant community of Ottawa, Ontario. While our online thrift store is accessible to all Canadians, our local giveaway events are primarily based in the Ottawa region. We take immense pride in being a part of this wonderful community and are committed to serving our neighbours here. As we continue to grow, we aim to expand our reach and impact while remaining deeply connected to our Ottawa roots. Thank you for being a part of our journey to make a positive difference in our local and extended communities!

The lifeblood of our organization lies in the generosity of our supporters, like you. We primarily fund our activities and initiatives through the gracious monetary donations we receive from individuals who share our vision for a more connected and supportive community. Your contributions make a tangible impact in realizing our mission. In addition to your generous donations, there are times when our dedicated team invests their personal resources to ensure the success of our initiatives. We are passionate about what we do, and we are committed to making a difference. Our online thrift store has become a valuable asset in helping us achieve our expansion goals as well. Furthermore, we are grateful for any free opportunities that come our way, as they allow us to maximize our impact without additional financial burden. Your continued support, whether through donations, personal investments, or simply by being part of our community, is the driving force behind our initiatives. We couldn't do it without you, and we appreciate your unwavering commitment to our cause. Thank you for making a positive impact alongside us!

Our organization's founder is Michelle Brady, a remarkable single mother of two teenage daughters. Despite her demanding full-time job and a second part-time job, Michelle wholeheartedly dedicates herself to our organization's mission of giving back to the community. Her unwavering commitment serves as an inspiration to us all. Additionally, Michelle is fortunate to be supported by a fantastic group of community neighbours who generously volunteer their time and efforts whenever they can. Together, they form a passionate and dedicated team, united in their goal of making a positive impact in our community.

What truly distinguishes us from the rest is our signature giveaway events. While loyalty programs and discounts are common, and Facebook groups enable neighbourly donations, our organization stands out by hosting transformative giveaway events that foster genuine community connections. We take pride in creating an experience where neighbours come together to give and receive without the transactional nature often found elsewhere. Moreover, we offer the convenience of donation pick-ups, sparing you the hassle and ensuring your contributions reach those in need. It's these unique initiatives and our unwavering commitment to building a stronger, more interconnected community that set us apart. Thank you for being part of our journey to make a difference where it matters most.

We want to make it as easy as possible for you to reach out to us. You can get in touch with us through various channels: - Facebook Messaging: Feel free to send us a message on Facebook, and we'll get back to you promptly. - Email: You can reach us via email at neighbourtoneighbourinfo@gmail.com. We'll respond to your inquiries as soon as we can. - Contact Form: Find our contact form at the bottom of every page on our website. Fill it out with your message or questions, and we'll be sure to reply. - Website Chat: You can also use our chat service directly on our website for quick assistance or inquiries. - Visit Us at Our Events: For face-to-face interactions, we invite you to visit us directly at our events. It's an excellent opportunity to connect in person, learn more about our mission, and get involved in our community initiatives. We're here to listen, assist, and connect with you in whichever way is most convenient for you. Your feedback, questions, and support are invaluable to us, and we look forward to hearing from you!

Sustainability is of great importance to our organization. We not only take pride in giving our community a second chance but also in extending the life of items by providing them with second, third, and even more chances. Our commitment to sustainability drives us to go to great lengths to alleviate the burden on our landfills and reduce our environmental impact. Thank you for joining us in this eco-conscious journey as we work toward a more sustainable future for our community and our planet.